Privacy Policy

LabourBase connects construction companies directly with vetted construction workers. This website is operated by MY LABOUR BASE TECHNOLOGY LTD (trading as LabourBase), a company registered in England and Wales under company number 15051576, with its registered office at 85 Great Portland Street, London, W1W 7LT. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), MY LABOUR BASE TECHNOLOGY LTD is the data controller for the personal data described in this policy.

ICO registration number: [to be confirmed].

If you have any questions about this policy or how we handle your data, you can contact us at any time at Harry@mylabourbase.co.uk or Pat@mylabourbase.co.uk.

We only collect personal data through this website when you choose to provide it, plus a small amount of technical information needed to run the site securely.

Enquiry forms. When you complete the 'Make an enquiry' or 'Email us instead' form, we collect your name, company name, email address, phone number, and the details of your labour requirements (trades needed, number of workers, location and start dates).

Partially completed forms. If you enter your email address or phone number into a form but leave the page without submitting it — for example by closing the tab, reloading, or navigating away — we send the details you had entered so far to our internal team notifications so that we can follow up and help you.

Ask LabourBase chat. When you chat with our assistant, we record the topic of your questions and the outcome of the conversation (for example, whether you opened an enquiry, signed up, or booked a demo). If you type your email address or phone number into the chat, that is captured too. Conversations are reviewed by our team so we can respond to you and improve the service.

Recognising returning visitors. If you accept optional cookies, the email address or phone number you type into our forms or chat is stored in a small file on your device (a cookie). This lets us recognise you when you return, so we can pick up where you left off rather than asking you to repeat yourself.

Technical information. Like most websites, we process your IP address and browser type to keep the website secure, prevent abuse, and make sure it works properly.

We do not collect special category data, financial details, or information about anyone under 18 through this website. The site is intended for businesses hiring labour, not for children.

We use two cookies, both set only after you make a choice in our cookie banner:

lb_consent (essential) — remembers your cookie choice so we do not ask you again on every visit. Kept for 12 months.

lb_contact (optional) — set only if you choose 'Accept all'. It stores the email address and/or phone number you type into our forms or chat, for up to 12 months, so we can recognise you when you return. Our legal basis for this is your consent.

If you reject non-essential cookies, or change your choice later using the 'Cookie settings' link in the footer, the lb_contact cookie is removed and we stop storing the details you type. The lb_consent cookie remains so we can respect your choice.

We use the information described above to:

• Respond to your enquiry and provide the labour service you have asked about.

• Follow up on enquiries you started but did not finish submitting, where you left contact details.

• Arrange demos and set up and manage your LabourBase account.

• Notify our team internally (via email and Telegram notifications) so we can respond quickly.

• Operate, secure and improve the website and our service.

We do not sell your personal data. We do not use it for automated decision-making or profiling, and we do not send marketing emails unless you have asked us to contact you.

Consent — for optional cookies and the returning-visitor recognition they enable. You can withdraw consent at any time via the 'Cookie settings' link in the footer.

Steps before entering a contract, and contract performance — when you make an enquiry or book a demo, we process your details to respond and provide the service.

Legitimate interests — for keeping the website secure, preventing abuse, following up on incomplete enquiries where you clearly intended to contact us, and improving the service. We balance these interests against your rights and expectations.

Our team. Enquiry details and conversation outcomes are shared with the LabourBase team (Harry and Pat) through our internal email and Telegram notifications.

Service providers. We use a small number of providers to run this website: hosting and database services, a transactional email provider for enquiry notifications, Telegram for internal team alerts, and an AI model provider that generates the Ask LabourBase chat replies from the messages you type. They process data on our behalf and are bound by data protection obligations. Some of these providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

Third-party services you choose to use. If you click 'Sign up to the app' you are transferred to nixci.co.uk, which runs the LabourBase app — its own privacy policy applies once you are there. If you book a demo, you will be taken to Calendly to choose a time, and Calendly's privacy policy applies to the details you give it.

We never sell your data, and we do not share it with anyone else except where required by law.

Submitted enquiries are stored in our website's secured database. Partial details from abandoned forms and chat summaries are sent to our internal notifications rather than stored on the website itself.

We keep enquiry data, including partial enquiries and chat summaries, for up to 24 months after our last contact with you, then delete it. Account data is kept while your account is active and for the period required by law afterwards. Cookie data is kept for a maximum of 12 months, as described in section 3.

We apply appropriate technical and organisational measures, including encrypted connections (HTTPS), access controls so only the LabourBase team can read enquiry data, and restricting internal notifications to private channels.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take the protection of your data seriously and review our measures regularly.

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you.

• Ask us to correct data that is inaccurate or incomplete.

• Ask us to delete your data (the 'right to be erased').

• Restrict or object to our processing of your data.

• Ask us to transfer your data to another provider (data portability).

• Withdraw consent at any time where we rely on consent, for example by changing your cookie settings.

To exercise any of these rights, email Harry@mylabourbase.co.uk or Pat@mylabourbase.co.uk. We will respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk, if you are unhappy with how we handle your data. We would appreciate the chance to put things right first, so please contact us in the first instance.

We may update this policy from time to time, for example if we add new ways of collecting information. The current version will always be available on this page, along with the date it was last updated.

For any question about this policy or your data, contact Harry@mylabourbase.co.uk or Pat@mylabourbase.co.uk, or write to LabourBase.